We want you to be satisfied with your purchase. If you need to return an item, please follow the guidelines below.

Right of Withdrawal (14 days)

As a consumer in the EU or UK you can cancel your order within 14 days of receiving the goods, without giving a reason. Simply tell us within that period that you want to return the item, then send it back within a further 14 days.

Return Costs

You bear the direct cost of returning the goods. On request we will email you a prepaid return label; the cost of this label is then deducted from your refund.

Condition of Returned Items

• You may inspect the item as you would in a shop. If it shows signs of use beyond what is necessary to check its nature and function, we may deduct a reasonable amount for the loss in value.
• Please return the item in its original packaging where possible.

How to Start a Return

1. Email info@rehabmarket.co.uk with your order number and, optionally, the reason for the return
2. We will send return instructions and, if you wish, a return label
3. Pack the item securely and send it back within 14 days

Refunds

Once we have received the return, or you have provided proof of posting, we refund the purchase price including standard delivery costs within 14 days, to your original payment method.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us immediately so we can resolve the issue at no cost to you.

Consumer Rights

This policy is in addition to your statutory rights under EU and UK consumer law.